Course 04
AI Customer Service — Automate Support with AI
AI ChatbotCustomer ServiceAutomationSingapore Course
Customer expectations are higher than ever — instant replies, 24/7 availability, and personalised service. AI chatbots make this possible for every business, not just large corporations. This course teaches you how to deploy AI customer service tools for your own business.
The Business Case for AI Customer Service
80%
of enquiries can be handled by AI
24/7
availability without extra staff
<5s
average response time
What You Will Learn
1
AI Chatbot Setup
Deploy an AI-powered chatbot on WhatsApp, Facebook Messenger, or your website. No coding required.
2
Knowledge Base Training
Feed your business information (FAQs, product details, pricing) into the AI so it answers accurately.
3
Smart Routing & Escalation
Set up rules so complex queries are automatically routed to your human team. Best of both worlds.
4
Multilingual Support
Deploy chatbots that communicate in English, Chinese, Malay, Tamil, and more — essential for Singapore.
Course Details
| Duration | 4 hours, hands-on |
| Fee | S$268 per module |
| Subsidy | UTAP applicable |
| Level | Beginner — no coding required |
Automate Your Customer Service
Hands-on training in Singapore · Government subsidised